Contact
Talk to POP.
Questions about an order, shipping, returns, warranty or which dock, board or boat fits? Real people answer the phone, Monday to Friday, 10 AM to 4 PM Pacific.
Hours and pickup
Local pickup is by appointment from Lake Forest, California or Kelowna, BC. Call or email first so your order is ready.
- Monday to Friday10 AM to 4 PM Pacific
- Saturday and SundayClosed
Lake Forest pickup, by appointment25541 Arctic Ocean Dr, Lake Forest, CA 92630
Send us a message
Include your order number if you have one, the product name and photos if something is wrong. The more detail, the faster we can help.
Helpful pages
Sometimes the answer is one click away.
Shipping and delivery.
Processing, tracking, local pickup and damage. Read it
Returns and refunds.
60 days from delivery, item condition and refund timing. Read it
Warranty.
Manufacturer defects, recall checks and how to file a claim. Read it
Cancellations.
Need to cancel before it ships? Timing matters. Read it
Care and how-to.
Setup videos, cleaning and storage. Care and how-to videos
Dealers and wholesale.
Retailers, marinas and resorts. Become a dealer
Quick answers.
Can I pick up my order?
Yes, by appointment from Lake Forest, California or Kelowna, BC. Call 888-978-1503 or email info@popboardco.com first so your order is ready, Monday to Friday, 10 AM to 4 PM.
Where does it ship from, and how fast?
In-stock orders ship from Lake Forest, California within 1 to 2 business days. Shipping is free on orders over $100 to the lower 48 states and to Canada; Alaska and Hawaii are quoted at checkout. Canadian orders are fulfilled from Canada, so there are no duties.
What if it is not right for me?
You have 60 days from delivery to decide. New in the box, you pay only the return shipping. Used or opened items carry a 15% to 30% restocking fee based on wear. Returns and refunds
What is the warranty?
3 years on docks, boards and chairs. Rover Marine boats have 5 years on the hull and seams, 3 years on the tubes and 1 year on accessories. If it stops holding air from normal use, we repair or replace it. Warranty details