60-day guarantee
Returns and refunds.
You have 60 days from delivery to decide. Here is how a return works, start to finish.
- 60 days from delivery
- Sale items included
- Refund in 10 business days
How returns work
The short version.
60 days from delivery.
Request a return any time in the first 60 days after your order arrives.
New in the box.
Unopened and unused, you pay only the return shipping. Original shipping is not refunded.
Used or opened.
A 15% to 30% restocking fee applies, set after we inspect the item for wear.
Sale prices included.
Black Friday and sale items keep the same 60 days and the same warranty.
Final sale.
Only items marked Final sale on their product page, such as clearance, factory seconds and returned units.
Refund timing.
Approved refunds go back to your original payment method within 10 business days.
Step by step
How to start a return.
1. Contact us first.
Email info@popboardco.com or call 888-978-1503 with your order number, the item and the reason.
2. Get your authorization.
Wait for return instructions before you ship. Items sent without authorization may be refused.
3. Ship it back.
Pack it well, use the instructions we send, and keep your tracking number.
4. Inspection and refund.
We inspect it, confirm the outcome and refund approved returns within 10 business days.
The full policy
We want you to love your POP gear. If something isn't right, here is how returns work.
60-day returns
You can request a return within 60 days of delivery.
New in box
If the item is new and unopened in its original box, you pay only the return shipping cost. Once we receive the item and confirm it is new, we refund your order. Original shipping charges are non-refundable.
Used or opened items
If the item has been used or opened, a restocking fee of 15% to 30% applies. Our team sets the fee after inspecting the item. This applies to all products, including boats, docks, paddle boards and accessories.
Motors
All motor sales are final. Warranty and service for motors are provided directly by the motor manufacturer, and we are happy to point you to the right contact.
Final sale items
The following items cannot be returned:
- Motors and engines
- Clearance items, factory seconds (blemished) and returned or open-box units, when the product page says Final sale
- Gift cards
- Custom, special-order or personalized items
Sale prices
Items bought at a sale price, including Black Friday, have the same 60-day returns and the same warranty as full-price items. Only items marked Final sale on the product page are excluded.
After 60 days
Returns are not accepted after 60 days from delivery. Warranty replacement is still available under our warranty policy.
Cancelled financing plans
If an order paid with a financing plan is cancelled, a 7% cancellation fee applies.
Damaged, defective or wrong items
Inspect your order as soon as it arrives. Contact us within 48 hours of delivery if anything is damaged, defective or incorrect, and include your order number and photos of the item and packaging. Late reports may be denied.
How to start a return
Email info@popboardco.com or call 888-978-1503 (Monday to Friday, 10 AM to 4 PM) with your order number, the item and the reason for the return. Please wait for return authorization and instructions before shipping anything back. Items sent without authorization may be refused and returned at your expense.
Refunds
Once your return is received and inspected, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need extra time to post the refund.
Exchanges
We do not offer direct exchanges. Return the item, then place a new order for the one you want.
Before you return it
Not sure it is the right fit?
Talk to a real person before you send anything back. Most fit questions get solved on one call.