Warranty and product support
Built for water. Backed when it counts.
If something looks like a manufacturer defect, start a claim here and send the details before you send anything back.
- 3 years on docks, boards and chairs
- 5 years on Rover Marine hulls
- 1 year on accessories
Coverage
What is covered, and for how long.
What the warranty covers
Defects, not bad days.
Covered
Manufacturing defects in materials and workmanship under normal use, including:
- Seam leaks caused by a manufacturing defect
- Valve leaks caused by a manufacturing defect
- Electric pump and accessory defects inside the 1-year window
- Rover Marine boat defects under the boat coverage above
If it stops holding air from normal use, we repair or replace it.
Not covered
The warranty covers defects, not accidents or wear:
- Impact damage from rocks, docks, shore pound, dragging or travel
- Heat and sun damage from storing it in direct sunlight
- Normal wear, fading, scuffs and dock rash
- Lost or stolen gear and parts
- Misuse, modifications or commercial use
- Punctures and abrasion from handling or boat-to-boat contact
Motors and electronics
Motors, engines, electronics and other third-party gear follow the original manufacturer's warranty. If you bought it from POP, contact us and we will point you to the right support line.
Recall check
Have a board serial number to check? Use the recall application. A recall check is separate from a warranty claim, so use the right form and we will review the serial number and reply.
Do not ship anything back first
How to file a claim.
Start the claim and wait for our reply before sending anything. We review every claim and repair, replace or otherwise support eligible products.
1. Proof of purchase.
Your order confirmation, receipt or order number.
2. What happened.
A short written description of the defect and when you noticed it.
3. Photos.
The full product, the affected area and the packaging if it is relevant.
4. Product details.
Model, serial number, phone number and your mailing address.
Warranty questions.
What is the warranty on POP docks, boards and chairs?
3 years against manufacturing defects under normal use. If it stops holding air from normal use, we repair or replace it.
What is the Rover Marine boat warranty?
5 years on the hull and seams, 3 years on the tubes and 1 year on accessories.
What about pumps and accessories?
1 year against manufacturing defects.
Does the warranty cover impact or sun damage?
No. Damage from impact, dragging, travel, direct sunlight or improper storage is not covered.
Can I send a product back before filing a claim?
No. Start a claim first and wait for instructions before shipping anything.
Is the warranty transferable?
No. Coverage applies to the original buyer. Warranty claims go to info@popboardco.com or through the warranty application.
What is the fine print?
This page is a plain-language summary of POP Board Co warranty and support. Coverage is non-transferable and applies to the original buyer. POP Board Co decides, at its discretion, whether to repair, replace or otherwise support a product under a warranty claim. You may be responsible for the cost of shipping an item in unless we say otherwise.
Ready to file
Think it is a defect?
Send the details and photos. We review every claim.