Cancellations
Need to cancel? Move fast.
If your order has not been fulfilled yet, we can usually help. Once it ships, it is with the carrier and we cannot stop it or reroute it.
If it has not shipped, ask now
The main rule.
Before fulfillment.
Cancellation may be possible. Contact us right away with your order number. Orders paid with a financing plan carry a 7% cancellation fee.
Once fulfilled.
If the order has been fulfilled, it can no longer be cancelled.
Once shipped.
We cannot stop, pull back or reroute a package that is with the carrier.
After delivery.
Returns follow the returns policy: 60 days from delivery, and a 15% to 30% restocking fee on used or opened items.
Order number first
How to request a cancellation.
1. Email or call.
Email info@popboardco.com or call 888-978-1503 as soon as you can.
2. Send your order number.
Plus your full name, the email used at checkout and the product.
3. We check the status.
Unfulfilled, packed, shipped or already with the carrier.
4. Confirmation.
Your cancellation is only confirmed once we reply to say it is done.
Status decides what happens
Order types.
In-stock orders
In-stock orders move fast, usually within 1 to 2 business days. Contact us right away.
Pre-orders and back orders
Paid pre-orders and back orders can be cancelled before they are fulfilled.
Trade show orders
Show orders are processed in batches. Contact us quickly with your order number.
Boats, motors, docks and bundles
Large items move into freight and fulfillment quickly. Contact us before the order is fulfilled.
Cancellation questions.
Can I cancel my order?
Yes, if it has not been fulfilled. Once it has been fulfilled or shipped, it cannot be cancelled.
Can I cancel a pre-order?
Yes, before it is fulfilled.
What if my order already shipped?
We cannot stop or reroute it. Once it arrives, the returns policy applies: 60 days from delivery.
When are you open?
Monday to Friday, 10 AM to 4 PM Pacific. Saturday and Sunday closed.
Need to cancel?
Order number first. Timing matters.
Send it as soon as you can. If the order has not been fulfilled, we will do our best to help.